Customer Care

Keep your app working after launch.

Apple and Google change things every year and your website keeps evolving. Customer Care is optional monthly support — we keep your native apps compatible, secure, and in sync with your site. Cancel anytime (VIP has a 4-month minimum). Signing up also takes 10–25% off your app's one-time build price.

We Care

$19/mo

10% off your app price

Your app keeps working as Apple and Google change things.

  • · Compatibility updates when new iOS/Android versions or store rules break things
  • · Security fixes for the generated code
  • · A rebuilt, ready-to-upload package whenever an update is needed
  • · Email support with a 2-business-day response
  • · 10% off your app's one-time price for signing up

Best for
Any shipped app you don't want to babysit.

We REALLY Care

$29/mo

15% off your app price

Everything in We Care, faster — and your app keeps up with your website.

  • · Everything in We Care
  • · Expedited turnaround — next-business-day response
  • · 1 content or design change request per month (copy, images, small layout tweaks)
  • · We watch your connected services and flag breakage before your customers do
  • · 15% off your app's one-time price for signing up

Best for
Apps that change with the business — new pages, promos, seasonal content.

VIP

$49/mo

4-month minimum · billed monthly

25% off your app price

Front of the line, every time — for stores and busy apps.

  • · Everything in We REALLY Care
  • · Same-business-day response
  • · Up to 3 change requests per month, including small new features
  • · Store scaling help: faster product screens, checkout reliability, seasonal-traffic prep
  • · 25% off your app's one-time price for signing up
  • · 4-month minimum — $49/mo; cancel early and remaining months are due

Best for
Stores (Shopify, BigCommerce, WooCommerce) and high-traffic apps.

Included with delivery tiers

Pick Standard or High for your one-time build and you get free Customer Care time up front — billed through Stripe as a trial, so you enter card once and monthly billing starts after the included months.

  • Standard: 1 free month of We REALLY Care
  • High: 3 free months of VIP

When you sign up

  • · During the guided flow — optional step after you pick Essential, Standard, or High.
  • · After handoff — from your session if you skipped earlier (deposit must be paid first).
  • · Bundle discount applies to your app quote when you choose a plan before deposit checkout.

What it is not

  • · Not required to buy or ship your app — the build is a one-time price you own.
  • · Not App Store or Play Console account fees — those stay on your side.
  • · Not unlimited custom development — change requests are scoped per plan tier.

Building now? See one-time pricing

Customer Care is optional after launch. Start with a free preview and a fixed quote for the native build.

See pricing →Start preview

Questions? Contact us